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Predictive Dialers for Improved Debt Collection

TMCnews Featured Article

May 21, 2009

Predictive Dialers for Improved Debt Collection

By Stefania Viscusi, Assignment Desk, Content Management

Today, it has become especially tough for those businesses that must collect fees for services or debts. Because people are trying to stay within a set budget, most are putting off paying their debts and other bills as a way to survive the worsening economic climate.

To help make it easier and more efficient to collect debt and increase revenues, companies are turning to predictive dialers and automated systems to reach out to more people, more frequently, and for less cost than having agents dialing each time trying to get a hold of live contacts to deliver the message.
Commenting on the current economy and how predictive dialers will play a key role in helping debt collectors to succeed, Erin Henochowicz, co-owner of OPC Marketing told TMCnet, “While consumer debt continues to rise during the economic crisis, we expect to see a spike in the number of collection agencies and loan modification companies. As a result, these industries will require affordable predictive dialing technology and phone systems to efficiently contact debtors.”
Predictive dialers help to increase the productivity of agents and the business by automatically dialing from a list of numbers, and only connecting calls to agents when a live caller is on the other end.
Some systems can also be integrated with software and automated messaging systems to leave messages that provide vital information to contacts at a much fast and cost effective rate per call.
The uses for debt collection needs can span from medical collections, business and consumer collections to bad debt collections and are used to help companies recover more revenues.
The predictive dialer also saves valuable and costly time for companies and agents by discarding calls that are unanswered, busy, or lines that longer exist. Some software solutions can also be used to help companies decide whether the unanswered or bad calls will need call back later or for other specific instructions.
OPC Marketing offers the SpitFire Predictive Dialer, a computer-based dialing system which places outbound calls at a fast rate from a pre-loaded list of numbers that are scrubbed against the “Do-not-call” Federal list. The solution helps companies to increase their call volumes and better predict how long it will take an agent to be available for a call, so agents are always speaking with callers, and business goals continue to be met.

For more, be sure to check out the Predictive Dialer channel on TMCnet
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi

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