To survive this economic downturn, businesses must make smarter, more cost-conscious decisions. Along with this comes the need to provide better services for customers by choosing technologies that will drive efficiency without draining capital.
In light of this need, OPC Marketing has announced their semi-annual "buy 1 get 1 free" promotion for their Spitfire Predictive Dialer (SPD) Systems starting July 1.
According to the company, the promotion offers current customers a chance to upgrade their existing SPD systems cost-effectively and offers customers starting up a call center the chance to buy necessary technology while saving on cost.
Predictive dialers are beneficial because they allow companies to provide quality customer care while ensuring that agents are working productively.
Specific algorithms are used to predict the moment when an available agent can connect with a live customer so more outbound calls are successful. This eliminates wasted time from disconnect numbers, fax lines, answering machines or busy signals.
The predictive dialer also makes it possible to dial out to a far greater number of contacts at one time - helping to increase sales per hour, profits and reduce expenses for the company.
OPC Marketing’s Spitfire Predictive Dialers are computer-based and make it possible to place outbound calls quickly. The system can determine the amount of live agents and calls to place per hour and all calls are scrubbed against the “Do-not-call” Federal dataset to ensure compliance.
For the month of June, the company also offered a free 4GB USB flash drive pre-loaded with 10,000 specialized leads for all those who purchased a SpitFire X Auto Dialer or SpitFire Predictive Dialer Software at a minimum of $1,000.
For more, check out the Predictive Dialer channel on TMCnet.
Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.
Edited by Michael Dinan