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OPC's Predictive Dialer Not the Only Successful Company Product

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October 02, 2009

OPC's Predictive Dialer Not the Only Successful Company Product

By Kelly McGuire, TMCnet Editor

Texas-based predictive dialer manufacturer, OPC Marketing’s Spitfire Predictive Dialer system is undoubtedly the company’s flagship product. 

A computer-based dialing system, predictive dialer places outbound calls through a database interaction using specific phone cards that transport information to various communication and phone lines. 

With the dialer systems, companies can take care of multiple phone calls and communication lines at once, increasing time efficiency with an automated outbound calling system that gathers information from a pre-loaded list of numbers from a company’s internal database. 

Despite the predictive dialer being one of, if not the, strongest product in the company’s portfolio, OPC offers more to a call center that just this one stand alone system. 

The company’s SpitFire X Auto Dialer takes a telephone contact database and automatically make phone calls for the company’s who use OPC’s systems, and deliver pre-recorded company detailed messages. 

And, the company’s autodialer can place or receive as many calls per hour as possible, depending on the availability of phone lines. The company targets the consumer on a personal level with one-on-one phone calls that engage the call center directly with a customer. 

The best part: the autodialer comes preconfigured. All a company has to do is plug it in, and get to work.

OPC’s SpitFire HYBRID Dialer places live outbound calls or broadcasts pre-recorded messages through phone cards, from an internal database with are scrubbed against the “Do-not-call” Federal dataset. 

Lastly, the company’s SpitFire SPBX business phone systems services small- to medium-sized businesses with a very basic setup and maintenance PBX (News - Alert) system. 

In a typical office environment, OPC’s SpitFire SPBX system connects incoming phone lines to multiple telephone extensions. 

Why is this system so popular? 

According to company officials, the popularity has increased based on the SPBX systems ability to dramatically increase the efficiency of a sales staff by lowering costs and integration, while increasing productivity. 

The more calls an agent makes, the more likely sales are to go up. And, with any of OPC’s systems, a call centers results will do just that – rise. 

So with the company recently announced "Cash for Clunkers" type discounted predictive dialer promotion, organizations currently using OPC’s products can upgrade their systems to optimize on every benefit offered.

Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire

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