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Predictive Dialer Add-ons to Ease Call Center Operations

TMCnews Featured Article

October 09, 2009

Predictive Dialer Add-ons to Ease Call Center Operations

By Kelly McGuire, TMCnet Editor

With call center provider’s offering their customers the most beneficial software systems to create a successful platform to conduct and secure contracts, Texas-based predictive dialer manufacturer, OPC Marketing’s systems add-ons are ways one can improve their systems.

While the predictive dialer, in and of itself is a computer-based dialing system that place outbound calls through a database interaction using specific phone cards that transport information to various communication and phone lines, professionals looking to really grasp all aspects of a proper call center system, add-ons are key to create a more successful platform. 

OPC’s do-not-call and script recording resources are imperative assets to managing a successful call center. 

With the company’s do-not-call resource database, OPC’s customers can use the information to find out about local, state and national telemarketing laws, as a way to gauge the ins and outs of operating a predictive dialer. 

All a OPC client has to do is visit the company’s Web site and direct themselves to various government, non-government and state Web sites, of their choosing, as a way to seek an indirect legal counsel of sorts, to review and decide how to legally set up a predictive dialer and do-not-call system.

And, with OPC’s state-by-state breakdown of Web sites and suggestions on how to manage the legality of a call centers business, clients can find everything they need using this predictive dialers additional resources.

OPC’s script recording additional features gives the company’s client base the ability to allow OPC’s staff get the right professional message recorded for a specific call center. 

When a call center needs to record an automated greeting, utilizing OPC’s script recording services will allow a call center to receive a personalized greeting that fits their needs, without having to worry about scripting it properly. 

Since OPC will write the recorded message for you from its staff of professionals who know the industry and know how to attract customers rather than having them hang up – as many do when they are subjected to automated greetings – a call center enlisting these services will receive the best of both worlds: results without the headache of the extra work.

Kelly McGuire is a TMCnet Editor. To read more of her articles, please visit her columnist page.

Edited by Kelly McGuire

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