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Why Use a Predictive Dialer?

TMCnews Featured Article

February 03, 2010

Why Use a Predictive Dialer?

By Kelly McGuire, TMCnet Editor

For many in the call center industry, predictive dialers are still yet to be implemented. Some may think they are not as effective as having agents in the office making the manual calls, while others just simply don’t understand the process.

Whatever the reason for the ignorance of knowing, predictive dialers bring many interesting – and incredibly beneficial – aspects to the call center table that make its deployment something that seems to be a “must” to knowledgeable companies, versus a “maybe” to the unknown.
For predictive dialer manufacturer, OPC Marketing, which offers the SpitFire suite of systems, its products help companies automatically place outbound calls and deliver answered calls directly to agents.
“Your business will triple its productivity,” OPC officials said. “The SpitFire dialers can be hosted or sent to you, ready for plug and play.”
For today’s call centers, that are committed to offering customers the most in depth assistance and communications as possible, using predictive dialer OPC allows for ease of setup and system integration and feature adaption.
And, for those companies using OPC’s products, constant customer support is provided to ensure full usability to all products.
With the tagline, “the most affordable call center solutions on the market today,” the ease of use and scalability allows the entire system to be worth every penny you send – although it won’t be much.
“You can rest assure that you will be well taken care of by our in-house technical support staff,” company officials said. “They are rated exceptional by our customers month after month.”
With all the benefits, companies not using this product sure need to make the switch – and fast – to see such acclaimed results.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire

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