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RingCube vDesk Provides Secure Desktop Management for Granada Corp's Distributed Call Center Workforce

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August 26, 2010

RingCube vDesk Provides Secure Desktop Management for Granada Corp's Distributed Call Center Workforce

By Jayashree Adkoli, TMCnet Contributor

Managed virtual workspaces provider RingCube Technologies announced that Granada Corp has selected the RingCube’s (News - Alert) vDesk for secure desktop management of its rapidly growing distributed call center workforce.

The RingCube vDesk, which is yet to be rolled-out in September, is a high-performance enterprise desktop virtualization solution. The solution’s virtual workspace technology separates the user’s desktop environment, such as applications, data and settings, from the operating system and encapsulates it into a secure container.

In other words, it simplifies the creation, access and management of Windows desktops via Workspace Virtualization.

In general, Workspace virtualization is distributing applications to client computers. It allows individual applications to interact with each other and also enables user settings/configuration and user data to stay within the workspace.

Apart from automatically backing up every virtual desktop to a centralized server, RingCube vDesk also provides four flexible deployment options such as PC, Drive, Network, VDI as well as MobileSync for offline synchronization. The solution eliminates the need for data center build out.

Granada Corp provides its clients with round-the-clock outsourced customer support using a bilingual Work From Home “WFH” labor force. According to the company, it spent the previous quarter evaluating various enterprise desktop virtualization solutions.

After rigorous evaluation process, Granada picked vDesk since the solution could offer protection polices for corporate and client information. The solution could also isolate information and prevent it from being copied to a worker’s PC. The RingCube vDesk is now a critical component of the company for protecting corporate and client information.

Apart from ensuring the protection of corporate and client information, the RingCube vDesk also helps Granada to meet PCI (News - Alert) compliance requirements. vDesk not only isolates and protects private information from reaching agents’ desktops, but it also adds host protections to augment Granada’s current antivirus and antispyware protections. This ensures information security for private information.

“RingCube software is critical in establishing a secure data tunnel between our agents’ desktops and the secure data networks between datacenters at Granada and clients’ locations,” said Lia Ortega, director of information security for Granada Corp. “RingCube’s technology will further improve our data security capabilities, help us meet PCI compliance requirements, and ensure we always properly safeguard customer data. It provides efficiencies for us at the company and agent level, and will help us grow our agent base by a planned 50 percent this year.”

Ortega noted that the number one concern of any call center client is how customers’ private information is going to be safeguarded.

“We are now able to address these concerns in a more robust manner.”

Jayashree Adkoli is a contributing editor for TMCnet. To read more of Jayashree's articles, please visit her columnist page.

Edited by Marisa Torrieri

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