AudioCodes (News - Alert), a provider of Voice over IP (VoIP) technologies and Voice Network products, has completed call recording qualification testing for Microsoft Lync.
Officials with AudioCodes claimed that the company is now the first qualified call recording solution for Microsoft (News - Alert) Lync 2010.
The Microsoft Lync ISV Qualification Program is for Independent Software Vendors that have built solutions for Microsoft Lync 2010.
"The program is designed to help ensure that customers have a quality experience with setup, support and use of qualified ISV solutions with Microsoft Lync," said Kapil Sharma, principal group program manager, Lync Partner Engineering Team, Microsoft Corp, in a statement.
Sharma said that now that AudioCodes has completed its interoperability testing, businesses can use its call recording solutions with Lync 2010, to record customer interactions for business intelligence and compliance.
Qualification testing focuses on and is based upon the following categories: feature complete, ease of setup and deployment, API utilization, system performance and stability, and SDK/API implementation.
"It is very important for AudioCodes to provide our channel partners with a qualified recording solution for Lync," stated Nimrod Borovsky, vice president of marketing at AudioCodes.
"We are pleased to be the first call recording solution tested and validated as part of our overall Microsoft Unified Communications (News - Alert) strategy," said Borovsky.
Company officials said that SmartTAP for Microsoft Lync 2010 is a security-enhanced call recording solution that enables the recording of key business interactions, with Microsoft Lync and Microsoft Office Communications Server R2.
SmartTAP is compatible with VoIP, TDM, and hybrid telephony environments.
According to company officials, within the SmartTAP environment, voice conversations are recorded in Microsoft's native Real-time Audio codec providing the highest fidelity of audio recordings in wide-band audio, and SmartTAP requires no additional PBX (News - Alert) setup or configuration.
SmartTAP, company officials pointed out, is an ideal solution for companies in the financial services sector, branch office locations, as well as other highly regulated industries.
Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.
Edited by Chris DiMarco