Global outsourcing service provider Aegis Limited has clearly demonstrated its commitment to quality of management as the company has been positioned in Gartner’s (News - Alert) 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide.

"Aegis is honored to be recognized by Gartner in the Magic Quadrant for Customer Management services," said Sandip Sen, president for Global Customer Lifecycle Management, Aegis, in a statement. "At Aegis, we aim to handle the thousands of touch points (interaction with client's end customers) with consistent delivery to ensure the optimum customer experience.”

“Our being featured in the Magic Quadrant re-emphasizes our ability to find the perfect blend of effective customer experience and a cost-effective delivery across all channels," Sen added.

According to Gartner, the Magic Quadrant evaluates service providers based on their customer management and contact center BPO capabilities in different regions including Americas, EMEA and Asia-Pacific.  These organizations are capable of offering a blend of business, organizational, industry, multi-CM vendor/product, technical, program and project management expertise.

"The Company has been able to leverage on its people, process, technology capabilities, and customer experience-led solutions to enhance its positioning in the Customer Management Contact Center BPO value chain," said Anil Modi, chief marketing officer and president (MENA), Aegis Limited, in a statement.

Serving over 150 clients and having over two decades of experience in customer lifecycle management, Aegis provides tailor-made solutions that cover the entire spectrum of customer and business experiences across different verticals including business processing, technology, and shared services.

The company has invested significantly in vertical industry markets and customer experience management such as its partnership with Customer Operations Performance Center (News - Alert) (COPC) to add measurable business value to its customers.

In other industry news, Aspect’s (News - Alert) customer satisfaction rating has topped all vendors in DMG Consulting's2011-2012 Contact Center Workforce Management Market Report, demonstrating Aspect’s commitment to quality of management.

Aspect officials noted that of the eight WFM vendors analyzed, the company’s customer satisfaction scores ranked highest in five categories and tied for the best in three more of the nine categories, including in Overall Satisfaction. Of the 14 product satisfaction subcategories, Aspect received top marks in seven and tied for best in six categories.