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Genesys Brings Quality of Management Solutions to G-Force


TMCnews Featured Article

March 22, 2012

Genesys Brings Quality of Management Solutions to G-Force

By Susan J. Campbell, TMCnet Contributing Editor

It’s exciting times in the world of real-time intelligence. G-Force Seattle is this year’s premiere event to connect customers with the quality of management technology that brings new conversations anytime, anywhere and with any device.

According to this event page, G-Force has a reputation of getting the right people together to share in Genesys’ (News - Alert) vision to improve the bottom line in business. This year, Genesys will unveil its newest conversation that is focused on a fresh and positive outlook of engaging customers and their partners. Industry leaders should not skip this opportunity in April.

Attendees can choose from four sessions beginning April 17. These free sessions will take place on the Education Day of the three-day event. Look at G-Force’s “education page” for more information about the different quality of management sessions. For LATAM attendees, there is a special LATAM lounge area set up through the entire conference. There will be specific LATAM sessions held on April 20.

There is plenty of invaluable information floating around about quality of management at this year’s G-Force event. Genesys plans to incorporate practical knowledge to help businesses find some real-world success and exceptional business outcomes. Some offerings in Seattle will include how companies can integrate their contact center operations into a work flow and process best suited for their enterprise level.

It will also teach them how to: implement cross-channel conversations over voice, self-service and even the Web; illustrate how to best leverage customer service and other resources for support services from any aspect of the enterprise as a whole; and show companies how they can transform their self-service components with applications for advanced speech and video IVR.

So who should plan on attending G-Force Seattle? Business leaders, contact center managers, customer service executives and IT professionals could all benefit from the quality of information management information Genesys has to offer at the convention. This unique program delivers an effective way to share common industry knowledge as well as a platform to exchange ideas. 

Business leaders and customer service executives will be able to better understand how their customer experience impacts their day-to-day operations and how the delivery of those experiences affects business outcomes. G-Force can also highlight quality of management strategies that can definitely increase a company’s bottom line and explain how to increase revenue while maintaining good customer service. Genesys will be able to teach industry executives about the current market trends and what the vision is for future technology.

IT professionals will be able to experience many hands-on training sessions with the staff at Genesys. The “Ask the Experts” lab will enable those attendees to receive free training while earning various certifications, an estimated $2,700 value. Contact center executives and managers will be able to interact with more than 900 of their peers and other providers. This conversation between industry experts will enable these attendees to discover what ideas and award winning solutions are out there to improve their customer service tactics.

Edited by Rich Steeves

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