CRM sales software
, CRM cloud computing
and customer service software
provider Salesforce.com (News
) has launched the private beta program for Salesforce Chatter
, the industry's first real-time enterprise collaboration application and platform.
In the private beta, customers will also be able to realize anytime, anywhere access to Chatter's real-time feeds via BlackBerry or iPhone (News
) mobile devices.
According to company officials, with Chatter, Salesforce.com empowers companies to break free from the cost and complexity of legacy software such as SharePoint and Lotus Notes.
The system is easy to use and delivers relevant information to each user based on the people, documents, and apps they decide to follow.
While similar to the look of popular consumer social networking sites, Chatter is the first ever trusted, secure enterprise application that allows companies to collaborate in real time through profiles, feeds and status updates.
“The end of legacy collaboration software like Microsoft (News
) SharePoint and IBM Lotus Notes is here,” said Marc Benioff, chairman and CEO, Salesforce.com, in a statement, adding that consumer Internet services like Facebook (News
) and Twitter have shown better ways to collaborate.
Using the same social features and real-time feeds popularized by these consumer services, Salesforce Chatter changes the game for collaboration in the enterprise - all without the cost and complexity of software, he pointed out.
“Salesforce Chatter is the killer app we've been waiting for,” said Dominic Shine, group chief information officer for Reed Exhibitions, adding that with Salesforce Chatter, the company can empower employees with real-time collaboration to know it now and be more productive.
The company officials said that the Chatter private beta will allow customers to introduce real-time collaboration within their enterprise and provide feedback to salesforce.com on the technology experience before it is generally available.