Ever since social media marketing has gained momentum, social CRM (customer relationship management) has risen along with it. One such social CRM and workforce management solution is the Jive Software (News - Alert) platform.
Taking advantage of Jive’s popularity among enterprises, Perceptive Software, a provider of content management software (ECM), business process management (BPM), intelligent data capture, and enterprise search solutions, has announced the availability of its Perceptive Search App as an integrated application within the Jive platform, available through the Jive Apps marketplace.
For those unaware, Jive is a suite of social business solutions designed to facilitate a workforce to connect, communicate and collaborate. Generally, the Jive platform is integrated into enterprise networks to improve employee productivity, alignment and innovation, thereby keeping the enterprises’ customers happy.
The Jive Apps marketplace, meanwhile, allows enterprises to search and purchase various apps that help in workforce optimization.
With the availability of Perceptive Search App in the Jive Apps marketplace, enterprises utilizing the Jive platform will now be able to leverage an enterprise search tool that can aggregate content across multiple repositories.
According to Perceptive Software, its Perceptive Search is an enterprise search application featuring content discovery and output technology. It can search for data available in documents, repositories, SharePoint sites, e-mail systems, Lotus Notes databases, network shares, intranets, extranets, Websites, databases, social media and more, regardless of language and location.
Formerly called ISYS, the Perceptive Search app not only unifies access to a variety of information, but also helps users to extract more insights from the available information.
Brian Anderson, chief technology officer for Perceptive Software, said in a statement, “The Perceptive Search App offers Jive users enhanced capabilities for accessing the precise data they need, be it located within structured or unstructured content, without spending valuable time and labor on categorizing and indexing critical business data.”
In addition, Perceptive Software explained that the search solution provides businesses with an opportunity to identify trends and drive value from their content by helping them to explore data relationships through analytical, reporting and visualization features.
Anderson added, “We use Jive with Perceptive Search for our own employee communications platform, and have seen firsthand the benefits in terms of putting resources in the hands that need them, fostering collaboration and keeping employees worldwide informed as our company continues to evolve through acquisition and organic growth. We spend less time seeking information and more time putting it to good use.”
Edited by Blaise McNamee