Nexidia (News - Alert), a provider of audio and video search analytics solutions, has integrated its technology into Symantec’s Clearwell eDiscovery Platform. Now, Nexidia’s technologies and applications can be used by legal professionals to accurately search, review, and categorize huge volumes of audio and video for purposes of discovery, regulatory, or compliance investigations.
Users will be able to review and analyze electronic audio and video files in order to assist in litigation discovery matters. The offering adds multi-media review capabilities to the Symantec eDiscovery Platform.
Jeff Schlueter (News - Alert), VP and general manager, legal market for Nexidia said, “Integrating Nexidia capabilities into Symantec’s Clearwell eDiscovery Platform provides customers with a single solution for reviewing audio, video, and text content.”
“As multi-media evidence becomes increasingly important for both regulatory and litigation matters, businesses need review tools that are proven to simplify what was previously a time consuming and expensive process,” Schlueter added.
Officials explained that Symantec (News - Alert) will be using Nexidia’s search grid API to integrate Nexidia’s phonetic indexing and search technology into its eDiscovery Platform. The Nexidia technology is intended to optimize the review of huge volumes of audio content cost effectively.
For example, the audio content generated by different enterprises comprises voicemails, contact center recordings and trading floor calls. The integration will help financial services organizations to respond to regulatory investigations that may arise owing to the Dodd-Frank Act.
Recently Nexidia announced that its interaction analytics solution has been selected by Financial Asset Management Systems, Inc. (FAMS), a private equity-backed company. The officials from FAMS said that Nexidia Interaction Analytics, which combines analysis capabilities with a performance management solution, will improve risk management and ensure compliance with federal regulations.
The solution enables companies to identify, listen to and evaluate agents on calls that are directly tied to corporate goals. It also enables evaluation of agent performance against key metrics such as average handle time, enabling process improvements. Nexidia Interaction Analytics was also picked by Primary Financial Services to boost service quality and collector performance, as well as to ensure compliance with federally mandated regulations.
Edited by Blaise McNamee