Earlier this week, cloud telephony service provider, CallFire announced that it had surpassed a significant milestone in its overall operations, and now boasted over 50,000 users of its popular line of cloud-based voice services and text messaging services as well.
CallFire, who counts major firms like FedEx, Allstate Insurance, the Boy Scouts of America, and perhaps most surprising of all mobile provider, Sprint (News - Alert) among its customers, offers a variety of telephony services like voice services and text messaging, and offers them up on the strength of an easy to use GUI. This combination of high power and high ease of use--including a variety of customization features--is likely what got them to their 50,000 user total in the first place, and isn't just useful for businesses, but rather for organizations of all stripes, including not-for-profits and government arms.
CallFire's CEO and Dinesh Ravishanker, described the role played by CallFire, stating, "While our competitors have been chasing telecom rates to zero, we have kept our focus on delivering value in both our software and our services, which supports superior margins while providing customizable solutions via our software and API suite." Essentially, anyone operating under CallFire's systems can transform a cell phone and a laptop into a fully-powered virtual call center. This in turn provides quite a bit of flexibility for smaller-scale users, as well as those users who need to be mobile and establish communications systems in the field.
What's more, reports indicate that, by the end of this month, CallFire will release further information regarding two new partnerships with enterprise customers, further expanding their reach. Further reports from Ravishanker suggest that CallFire's balance sheet is healthy, and their overall business profitable, so their ability to carry on in this field should be clear.
It's equally clear that CallFire is gaining a lot of ground in the cloud telephony market, and giving smaller organizations the opportunity to deploy a virtual call center on such comparatively humble equipment is likely a welcome development indeed for those firms. Companies and individuals alike are seeing the value in cloud telephony, especially as compared to phone service that often charges by the minute and tacks on a variety of taxes to boot. Using the Internet to make and receive phone calls, meanwhile, often removes some of that cost, and getting the same service for less cost is appealing to many. CallFire will likely continue to be visible in the segment, and as such, provide top-notch service for its users.
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.
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Edited by Brooke Neuman