Making its mark on the social CRM and mobile care space, California-based Hold-Free Networks has penetrated the industry with its Mobile Care. To further instate the company’s spot in the marketplace, TMC (News - Alert) has named Hold-Free’s Mobile Care as a recipient of the 2011 Communications Solutions Product of the Year Award.
Hold-Free Networks provides a cloud-based portfolio of contact center applications that enable enhanced mobile, social, web, and traditional phone-based interactions. To extend social CRM and mobile care capabilities to the progressive call center, Hold-Free Networks offers a Web 2.0 Customer Service suite tailored specifically to satisfy the changing needs of today’s consumer. The platform consists of four modules, including sales, service, social and security.
Hold-Free's patented emulation method transforms legacy enterprise systems without requiring any deep integration or disruption to existing support processes. Hold-Free is priced on a transactional basis with no equipment to purchase or maintain, according to the company.
"Winning this prestigious award for our Mobile Care offering puts quite a postscript on 2011 for Hold-Free Networks," said CEO Lance Fried. "This one is extra special given the hard work we put in over the past seven months to validate that last year's enterprise mobile app deployments are supported by rigorous uptime standards and customer success metrics."
The Communications Solutions Product of the Year Award recognizes the vision, leadership, and thoroughness that are characteristics of the prestigious award. The most innovative products and services brought to the market from March 2011 through March 2012 were chosen as winners of the Communications Solutions Product of the Year Award.
"Hold-Free Networks was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications," said Rich Tehrani (News - Alert), CEO, TMC. "Hold-Free's Mobile Care offering has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Hold-Free Networks. I look forward to more innovative solutions from them in the coming year."
The 2011 Communications Solutions Product of the Year Award winners are published on the INTERNET TELEPHONY and Customer Interaction Solutions Websites.
To find out more about Hold-Free Networks visit the company at ITEXPO West 2012. To be held Oct. 2-5 at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premiere communications and technology event. Visit Hold-Free in booth # 519. For more information on ITEXPO West 2012 click here.
Edited by Brooke Neuman