There’s no doubt that telecommunications trade show ITEXPO provides its attendees with a breadth of knowledge and educational sessions while delivering a platform for companies to meet partners. However, the show also does its best to recognize particular innovators in the telecom space by carefully handpicking Best-of-Show Award recipients based on the solutions exhibitors bring to the event.
For the second year in a row, Hold-Free Networks, a provider of cloud-based queuing social CRM and mobile care solutions, has been awarded Best-of-Show at ITEXPO Austin 2012. Hold-Free took home the honor of Best Contact Center Solution for its patented Q-Free solution, an enterprise Software-as-a-Service (SaaS (News - Alert)) that eliminates the need for consumers to wait on hold for customer support.
"Winning the award in Miami was amazing," said Joseph Katz, Hold-Free Networks general manager. "To complete the sweep in Austin truly places us in elite company."
The Best-of-Show Awards recognize creativity and technological innovation with an emphasis on the ability to work with existing standards and products while contributing to the development of future communications products and services.
The judges deemed Q-Free worthy of the award based on the service's ability to improve customer experience without requiring a capital investment or significant systems integration. Q-Free is equipped with business rules which determine in real time when to offer a callback, sophisticated algorithms for network-based queuing, and a flexible reporting package.
"Based on our contact center expertise, we knew we had a competitive feature set," added Katz. "But our biggest accomplishment is delivering those features from a network that boasts geographic diversity, scale for extreme peak load conditions, and tremendous service level performance."
Q-Free further leverages the cloud to provide "enhanced reach-ability" for enterprises with multiple contact center locations and non-traditional agent resources. Presence management is provided to determine when these resources are available so that wait times can be further reduced.
Edited by Braden Becker