Crittercism and Helpshift have entered into a partnership to help app developers gain greater visibility into the customer experience, increase app ratings, and improve retention across Android (News - Alert), iOS and HTML5 platforms.
The companies have joined forces to provide developers and community managers a direct line of communication with customers, capturing critical app and device diagnostics with customer attributes for effortless troubleshooting and improvements. With this partnership, Crittercism's deep crash and error data coupled with Helpshift's seamless in-app customer service solution, developers are able to benefit from a more holistic view of usage patterns and app performance in order to quickly resolve issues from one unified dashboard.
Andrew Levy, co-founder and CEO of Crittercism, said, "As business is increasingly conducted via mobile devices, companies need critical operational ("OPS") tools to ensure an excellent customer experience. This partnership ties customer activity and error reports with customer requests, empowering mobile teams to take better care of their customers. I'm excited to offer our developer community access to Helpshift within our platform."
Abinash Tripathy, co-founder and CEO of Helpshift, said, "To increase customer retention, it is important to implement a direct line of communication with customers. An in-app channel is critical in creating a human connection that will make your app stand out among the millions currently available. This partnership is yet another step forward in our mission to create the best possible experience for mobile companies and their customers."
Crittercism is a Mobile App Performance Management (APM (News - Alert)) solution that offers a real-time global view of app diagnostics and app crashes across iOS, Android, Windows Phone 8, Windows RT and HTML5. Whereas, Helpshift is the help desk dedicated for native applications, redefining how companies handle customer service on mobile devices.
Recently, Crittercism announced that it will offer an all-inclusive customer communication platform especially for mobile app developers. The company joined hands with UserVoice for the same. The platform will assist developers track and administer performance of the apps. A solitary, user-friendly dashboard, which will be released in the future releases, will assist developers in communicating with customers instantaneously. The two organizations will also provide solutions to support problems using the cloud.
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Edited by Brooke Neuman