Digitcom, one of Canada's largest resellers of phone and data solutions, is on its way to roll out SureConnect by HostedPBX.ca, its new SIP trunking and hosted PBX (News - Alert) service offerings. Followed by an extensive evaluation process, Digitcom has selected Acme Packet’s (News - Alert) Net-Net Session Director to power its new service.
The Net-Net Session Director ensures high service availability and VoIP quality by enforcing quality of service policies, re-routing sessions around network or equipment failures and protecting against denial-of-service attacks and other service-impacting events.
Digitcom’s SureConnect solution is loaded with distinctive features such as direct dialing between hosted and premises-based extensions. Acme Packet’s extensible, standards-based solution enables multiple services – including hosted PBX and SIP trunking services – in a single platform, with common administration. Leveraging Acme Packet’s solution, Digitcom was able launch SureConnect in a rapidly growing hosted VoIP services market quickly and cost-effectively.
The Acme Packet Net-Net Session Director session border controller provides extensive protocol interoperability and interworking functions that allowed Digitcom to accelerate time-to-market for SureConnect by HostedPBX.ca by efficiently mediating between its Class5 softswitch and its customer premise-based IP telephony offerings. The solution enables Digitcom to offer distinctive features such as direct dialing between hosted and premise-based extensions.
Digitcom’s small and midsize enterprise customers looking to hosted services as a means to reduce telecommunications cost and complexity will be benefit from Digitcom’s services.
“We selected the Acme Packet Net-Net Session Director for our SureConnect by HostedPBX.ca after an extensive evaluation process. Acme Packet’s market leadership position, superior technology, and vast experience with complex multi-vendor networks were critical decision factors,” president of Digitcom Jeff Wiener noted in a statement.
Digitcom recently won Avaya's (News - Alert) SME Canadian Business Partner of the Year award and is one of a few Avaya "SME Expert" dealers in North America. It’s a newly created designation that identifies and rewards channel partners who achieve significantly higher scores in their customer satisfaction surveys.
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Edited by Rachel Ramsey