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Spanish Language Contact Center Solutions and Crime Stoppers


TMCnews Featured Article

July 21, 2011

Spanish Language Contact Center Solutions and Crime Stoppers

By David Sims, TMCnet Contributing Editor

Crime Stoppers of York County have just instituted a new Hispanic tip, according to a York County, South Carolina website, Herald Online. Lt. Mike Baker of the York County Sheriff's Office said the Spanish language contact center line will be open 24 hours a day, providing those in distress with various solutions. Other Crime Stoppers programs throughout the state already provide a Spanish-speaking service.

The Spanish language contact center calls will be treated the same as English calls, Baker said, explaining that they will be routed to a Spanish-speaking responder, and will still be routed anonymously to the proper agency. Baker said the new line will cost county taxpayers about $20 a month.

“I don’t know how many callers we may have missed not having this Spanish language contact center in place,” Baker told the Herald Online. “We want to make it available to the whole community so we don't miss a tip. It’s a way for someone to communicate with law enforcement who might not otherwise.”

If the Spanish language contact center is as successful as the English Crime Stoppers of York County program it will do very well, as the program has approved over $61,000 in rewards and received over 3,000 tips that aided law enforcement in clearing 1,400 cases, assisted with 940 arrests and helped in seizing or recovering over $1 million in drugs and stolen property, according to the article.

In May, TMCnet had the news that Technology Marketing Corporation, a global, integrated media company, announced that the Spanish Language Contact Center Solutions channel, sponsored by Conexion One, has been launched as the newest addition to the TMCnet Online Community program.

The Spanish Language Contact Center channel promotes an array of solutions available from Conexion One. In addition, visitors can find valuable resources such as product guides, testimonials, feature articles and industry news.

“Conexion One is pleased to join forces with TMC (News - Alert), the leader of communications and technology media,” commented Michael Curry at Conexion One. “Taking advantage of TMCnet’s credibility and expertise in driving traffic will reinforce our branding and distinguish Conexion One as an outsourced contact center market leader.”

To visit the Spanish Language Contact Center Solutions channel, click here.  

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Jamie Epstein

Technology Marketing Corporation

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