CustomerContactChannels, more commonly known as "C3 (News - Alert)," a provider of customer management solutions all over the world, has just released plans to open a Spanish language contact center facility in Sofia, Bulgaria. The new facility, which is scheduled to open in the very near future, will boast over 500 multilingual customer service representatives.
C3 revealed that the new center will initially assist a global travel client and will continue to enhance its European operations over the next year. This facility is one of the first strategic moves in a plan that will help the company respond to increasing demands from European contact centers’ existing and potential clients, a press release highlighted.
"We've seen substantial growth in the European market and we want to make a long-term commitment to the region," said David Epstein (News - Alert), C3 CEO in a statement. "We're looking to strengthen our presence in Europe by offering the same unique services and solutions we've come to be known for, but with a distinctly European focus."
With this brand new call center comes a talented, multilingual staff that are fluent in over 17 languages including French, Spanish, German Turkish, Russian and Polish.
"It's only natural that C3 move to strategic locations throughout Europe to better serve our clients. We are extremely impressed by the superior quality of the workforce in the region," C3 president and COO Rick Ferry added. "This new center will not only serve a significant role in expanding our European operations, but will also allow us enhanced capabilities for other clients across the globe."
Recently, TMCnet had the chance to speak with Michael Curry, Conexion One’s chief business development officer. In the interview, Curry said that the key to Conexion's business is its ability to connect personally with Spanish-speaking U.S. residents. Due to the fact that Conexion is located in Mexico, where many Spanish-speaking Americans originally hail from, this location gives the company the advantage of enabling callers to hear the same dialect they use from the customer service representatives that are helping them.
Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.
Edited by Rich Steeves