Promero Inc., announced the signing of a partnership deal with CallMiner (News - Alert) to offer the former’s on-demand call center software combined with latter’s Eureka, the speech analytics platform over the cloud infrastructure. The Eureka platform from CallMiner enhances the enterprise and contact center performance by scoring 100 percent of agent interactions automatically by leveraging conversational analytics.
In a release, Gregg Troyanowski, President at Promero, said “After I saw the CallMiner product and read evaluations and testimonies about CallMiner from leaders in financial services, technology, retail and performance marketing. I instantly knew that CallMiner was the right choice for Promero. Our customers expect Promero to recommend best in class products with high returns on investment and low total cost of ownership. CallMiner is rock solid on all accounts.”
The text and speech analytics embedded in the Eureka platform provides inputs from the customer conversations in real time enabling organizations to gain instant access for reviewing data from customer interactions. Real time review of customer engagement will allows businesses to identify gaps, avenues for cost cutting and business optimization while also identifying the root cause for the problems and ensure compliance.
Speaking of the partnership, Terry Leahy, Chief Executive Officer at CallMiner, said “Partnering with Promero enables us to deliver a market leading speech analytics platform in a seamless, turnkey fashion. Promero is known for delivering excellent value to its customers by offering only the best solutions in a feature-rich and unified call center platform. All of us at CallMiner are excited for this strong and productive partnership.”
Promero is engaged in providing hosting and consultancy services for call center software. The company, through various strategic partnerships, offers extensive contact center solutions and is an authorized reseller of Aspect Call Center Software UIP, CallMiner, Interactive Intelligence CIC, Vocalcom HermesNet, Monet Workforce Management software, Pipkins (News - Alert) Vantage Point and others.
CallMiner is engaged in providing cloud-based solutions for Voice of Customer analytics to improve agent performance. The speech analytics solutions from the company can monitor conversations across all customer engagement channels.
Edited by Cassandra Tucker