Verba Technologies, a provider of call recording and video recording solutions for Unified Communications (News - Alert) platforms, is helping organizations stay compliant using Cisco collaboration products.
The company has now added solutions that use Transport Layer Security to help secure unified communications outside the borders of the company and work with Cisco (News - Alert) product families like Jabber and TelePresence.
These solutions are offered as part of Cisco’s Collaboration Edge Architecture, Verba Technologies said.
Cisco Expressway, for example, is a new gateway that will allow IT teams to extend Unified Communications tools to beyond traditional company boundaries -- to mobile and home workers. The advantage of this solution is that it eliminates the need of any Virtual Private Network (VPN), password or device registration.
Expressway will be available in December, Cisco said.
Another solution offered as part of Cisco’s Collaboration Edge Architecture is Jabber Guest, which plugs into Expressway and enables companies to extend secure, controlled access to enterprise collaboration tools to third parties: contractors, partners, customers and so forth.
Both Cisco Expressway and Cisco Jabber Guest products enable businesses to extend collaboration to parties outside the border of an organization. This leads to a change in an organization’s legal compliance environment and has necessitated solutions like call recording.
With the new Intelligent Proximity, employees can link their mobile phones with their desk phones so that they can switch calls already in progress between the two, as well as export contacts and call histories from their mobiles onto their desk phone.
Verba’s suite of recording technologies can be applied to many different architectures and scenarios. It delivers active and passive device recording solutions with features like Cisco Unified Presence for IM recording; connection to MediaSense; direct recording interface toward Cisco gateways and border elements, like CUBE; video and telepresence recording capabilities.
The Android (News - Alert)-based Cisco DX650 desk phone is the first phone to support Verba’s call recording. Verba solution will record mobile call legs using streams from Cisco gateways or the CUBE. It can also record desktop call legs from the phone device, so all streams will be covered one way or the other using one of the recording engines in Verba's product.
Thanks to the CUPS integration, the solution also has the ability to capture instant messages which are also sent during the communication session. With the new video forking feature, Verba can also just pick video up from the CUBE solution.
Edited by Rory J. Thompson