Dimension Data Scores 'Excellent' In Gartner's TEM Report
December 12, 2013
By Miguel Leiva-Gomez, TMCnet Contributor
Today's IT ecosystem has become more difficult to manage. For this reason, many companies all over the world look toward outsourcing as a solution to the problem of their bloated operating expenditures, by having a specialized team of experts to manage their infrastructures. Dimension Data, a South Africa-based company and subsidiary of Nippon Telegraph and Telephone (NTT (News - Alert)) that provides ICT services to organizations on all inhabited continents, is one of the firms they appeal to.
Just recently, Dimension Data, a $5.8 billion provider of ICT solutions, has announced that Gartner (News - Alert), Inc. has given it an “Excellent” rating in its report called Critical Capabilities for Telecom Expense Management (TEM), under the category of overall product viability. Aside from that, Dimension Data (News - Alert) also got one of the top two ratings in the ordering and provisioning category.
This report by Gartner was published last month by Tom Eagle, research director at Gartner, and it compares six different ICT providers that met the requirements of being included in the report across eight different categories. These categories include sourcing, ordering and provisioning, inventory management, usage management, dispute management, reporting and business intelligence, invoice and contract management, and invoice management.
“We are extremely proud to have achieved an 'Excellent' rating from Gartner. In 2011, Dimension Data committed itself wholeheartedly to the TEM market when we acquired Xigo,” said Craig Levieux, general manager of converged communications at Dimension Data. “Our CLM solution is being embraced by our clients, and we look forward to accelerating and adding even more value on the basis of this investment.”
In other news, Dimension Data recently acquired NextiraOne (News - Alert), a communications services provider, allowing it to expand its operations in Europe. The first part of the acquisition involves integrating NextiraOne's operations in 13 countries. In addition, Dimension Data will also acquire the company's operations in France and Italy. The process will likely finish in early 2014.
Edited by Rory J. Thompson