As mobility has grown among enterprises, costs have also grown, and companies need to become better at managing their mobile voice and data costs, according to industry experts. In fact , 80 percent of enterprises will overspend on their wireless service costs by an average of 15 percent through 2014, according to IT research firm Gartner (News - Alert), Inc.
Fairfax, Va.-based Rivermine, a leading provider of automated telecom expense management solutions, recently announced the addition of “real-time wireless usage management” capabilities, known as RWUM, which can be used with Rivermine’s (News - Alert) wireless expense management solution to detect and respond to mobile device expense problems as they occur.
According to company officials, Rivermine’s wireless cost-savings programs have been implemented with hundreds of companies including many of the Fortune 500. Customers using their plan for optimization and monthly management services have an average return of 31 percent savings, company officials said.
“Real-time wireless usage management complements the many other real-time components of our wireless expense management solution,” Rivermine President and CEO Mark Logan (News - Alert) recently said. “We want to offer our customers every technology possible to reduce the costs of managing the mobile devices of their organizations.”
Rivermine provides a wireless expense management solution that can stand alone or as a part of a complete telecom lifecycle management solution, according to company officials. Rivermine’s wireless management service offers:
· Wireless expense optimization, auditing, and invoice processing;
· Monthly management and Web-based reporting;
· Web-based wireless purchasing;
· Wireless carrier RFP/RFI management;
· Wireless asset tracking tool;
· Wireless policy development;
· Wireless helpdesk services; and
· Real-time wireless usage management.
Although wireless can improve communications and enhance productivity by allowing employees to work via mobile devices, IT departments need to evaluate user requirements and then measure the costs, industry experts say.