Primus Telecom, a division of the Primus Telecommunications (News - Alert) Group Incorporated (PTGi), which provides telecom platform deployment and communications solutions, has just been selected by Australian Power & Gas to meet the growing telecommunications needs of customers.
As part of the deal, Primus Telecom has been selected to power a voice and data network solution that will help the energy retailer meet its 'Vision 2015' objective of achieving 700,000 net customers.
“Australian Power & Gas has enormous growth plans requiring a solid foundation for both its voice and data needs now, with the flexibility and scope to support its future growth requirements," said Andrew Sims, general manager of Marketing and Products for Primus Telecom, in a statement. "Primus has the right infrastructure, support and expertise in place to deliver an efficient and flexible solution to the energy retailer and its customers."
The telecom platform deployment solutions offered by Primus Telecom include a national voice network, a Primus Inbound Intelligent Network for all 1300 and 1800 services, and a Primus Private IP Network (PIPN) that will be used to connect Australian Power & Gas’ two offices and two data centers in Melbourne and Sydney.
The inbound services offered through Primus Inbound Intelligent Network will enable the energy retailer to manage inbound calls, monitor the performance of contact centers in real-time, and manage the calls according to the traffic and customer requirements.
Primus' PIPN telecom platform deployment solution is designed to improve the speed and efficiency of its WAN environment. With this, Australian Power & Gas will get a fully integrated and managed private IP network based on a Multi Protocol Label Switching (MPLS) network core.
"We recently reached a milestone of 300,000 net customers, which is a great achievement in our evolution as one of Australia's fastest growing companies," said Joseph Gullotta, CIO of Australian Power & Gas. "We are now looking to implement and utilize technology that will help us to improve efficiencies and keep our staff numbers relatively low as we continue our rapid growth over coming years."
The energy provider selected Primus' voice and data network solution after it found that the solution has the potential to reduce its overall telecommunications costs by 30 percent, as well as improve the efficiency and speed of its WAN as it consolidates its data center operations.
"Primus' Inbound services will not only help us to enhance the delivery of our energy services to our customers, it will also increase their satisfaction and loyalty – a critical part of us achieving our 'Vision 2015' objective," Gullotta added.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein