Knoa (News - Alert) Software, which provides a "single source" for end-user and application performance metrics from the perspective of the enterprise end-user, has announced a series of achievements in key markets.
At present, 25% of the Fortune 50 companies license Knoa End-User Experience and Performance Management (EPM) software and solutions. Similarly, 15% of the Fortune 100, and 28% of the Global 500 license the solution. Knoa’s award-winning software is also licensed by one of the top three firms within food consumer product, oil and gas equipment services, telecommunications, aerospace and defense and commercial banking institutions. Knoa Software’s client base is spread across industries including pharmaceutical, wholesale, telecommunications, commercial banking and additional markets. Knoa’s End-User Experience and Performance Management (EPM) software and solutions offers precise metrics about user performance, as well as an unprecedented level of visibility into how end-users are interacting with the application.
“We have been working with some of the largest, most well-respected organizations in the world, for the better part of a decade. These companies continue to depend on our end-user experience and performance management solutions to achieve higher levels of return on investment from their technology investments. Our user experience management capabilities provide deep insight into user interaction with an organization’s major enterprise software applications,” said Thad Eidman, CEO of Knoa Software, in a company statement. “Our advanced analytics enable customers to reach to actionable decisions that dramatically lower the cost of end-user support, IT support and end-user training; measure and align to best practices; and reinforce compliance. This is compelling because the benefits often span multiple use cases and typically provide strong financial benefits in well under a year. It is not unusual for our customers to save millions of dollars annually by deploying our software.”
The company’s EPM product offers total monitoring coverage of end-user behavior and experience for enterprise solutions including the SAP (News - Alert) NetWeaver Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects solutions, in addition to leading applications from Oracle (News - Alert), Microsoft and other major ISVs.
Knoa Software was in news recently when the Enterprise Management Associates named Knoa as the leader in its report, “An Adopter’s Guide to User Experience Management: How to Pick the Right Quality of Experience (QoE) Solution for You!”
Edited by Chris Freeburn