CosmoCom is one of the global leaders in Contact Center Consolidation 2.0. The company recently announced that PharmMD has chosen CosmoCom’s (News - Alert) an industry leading, virtual contact center technology to advance their Medication Therapy Management Services to improve patient outcomes and lower healthcare costs.
In a press release, Bo Bartholomew, CEO of PharmMD, said, “Unintentional medication misuse is a major healthcare issue that jeopardizes patient safety and is costly to consumers and healthcare providers alike. We are always looking for ways to better improve the services that we offer our clients, and through our partnership with CosmoCom, we are doing just that.”
PharmMD connects pharmacists with patients all across the country in order to educate and help patients understand their prescriptions. PharmMD’s vendor research, which was backed up by referrals from other healthcare leaders helped them decide on CosmoCom’s CosmoCall Universe contact center software.
Bartholomew went on to say, “There is no difference if our users are in the office or at their home anywhere in the country. CosmoCom’s technology facilitates a virtual workforce of very professional talent we could not have otherwise reached.”
By using CosmoCom’s state-of-the-art predictive dialer, engagement mangers at PharmMD’s corporate office can now proactively reach out to patients to schedule consulting sessions with pharmacists. The CosmoDesk web agent helps to solve the problem of pharmacists being geographically dispersed across the country, by giving them to a browser-based softphone and Voice over IP (VoIP). Now by making use of their PC at home along with an attached headset, pharmacists can consult with patients as their schedule allows.
Bill Frazier, regional sales director for CosmoCom, said, “All pharmacist interactions are reported upon and recorded for compliance. Each user can see the status or “presence” of all other users on the system or chat with managers if they need assistance. CosmoCall Universe allows a highly extended workforce to operate as if they were in the same room.”
Ari Sonesh, CosmoCom CEO, said, “PharmMD is another great example of redefining the use of contact center technology to improve healthcare and the lives of patients.”
Calvin Azuri is a contributing editor for TMCnet. To read more of Calvin’s articles, please visit his columnist page.Edited by Jaclyn Allard