ANDTEK, a provider of unified communications solutions and Cisco (News - Alert) Preferred Solutions Partner, announced it is highlighting a new call distribution solution at the CallCenter World 2012.
Designed for small and medium enterprises (SMEs) and large corporations, the new call distribution solution -- Contact Center-- can be integrated into existing IT environments. The solution is available in two versions: phone based or as CTI (News - Alert) version.
The call distribution solution features a software program that processes incoming phone calls to the central phone line or hunt group and distributes them automatically to respective agents. The calls are distributed on the basis of certain algorithms.
The Contact Center helps organizations distribute workload uniformly among the agents during peak time. Agents respond to the calls depending on their qualifications in multiple categories.
Agents can also see the status of other agents in their group on their IP phone lines in real time. The system provides details such as number of logged in employees, availability rate of any group and the number of callers in the queue.
ANDTEK’s Contact Center has been used at Generali Deutschland Informatik Services, a leading developer of information systems in Germany. The company routes incoming calls to approximately 1,400 employees at five different locations, using.
The "Call Center World 2012" is an international trade fair and congress for call center management. The event will be held from 27 February to 1 March at the Estrel Convention Center in Berlin.
ANDTEK was nominated "Cisco Preferred Solutions Partner" recently. Only five companies in Europe hold this exclusive Cisco partnership. Worldwide there are only about 20 companies that are awarded with this status.
Recently ANDTEK also announced it has been ranked 23rd in the Technology Fast 50 - Germany fastest-growing technology companies. The recognition was given considering the exceptional growth ANDTEK had over the past five years. Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Chris DiMarco