Virtual call center solution developer, Working Solutions (News - Alert), announced that it had received the “Fast Start Recognition Award” at the 2012 Astute Solutions Customer Conference. The company said the award highlighted its achievements in a recent partnership with Astute Solutions.
“Our partnership with Astute Solutions has been a great asset for us and our customers,” said Tim Houlne, CEO of Working Solutions, in a company statement. “Together we are now able to offer our clients a full suite of best-in-class customer and social relationship management solutions, which help our customers strengthen their brand, improve customer engagements and ultimately deliver results.”
The Astute Solutions Customer Conference, held annually, draws leading customer service professionals for discussion and presentation of customer service concepts and best practices. Astute Solutions presented Working Solutions with the “Fast Start Recognition Award” as a result of the recent completion of a major Astute SRM transaction. The company noted that the award was significant because of the relatively short time Astute Solutions and Working Solutions have been partners.
The two companies teamed up in late 2011. Together, Astute Solutions and Working Solutions have combined their applications to provide a full suite of customer care solutions to their customers. Combining Working Solutions’ award-winning WS iNet hosted contact center platform and Astute Solutions’ flexible and robust product suite, the suite now provides a full range of contact center, knowledge management, social, and mobile application solutions.
“I have been excited about our partnership with Working Solutions since day one, and I am encouraged by this early success,” commented Chris Kiminas, vice president of World Wide Sales and Marketing at Astute Solutions, in a company statement. ‘‘Our objectives are ideally aligned with those of Working Solutions, and we look forward to the expansion of our relationship with them.’’
Astute Solutions provides customer experience management strategies to businesses worldwide. Astute offers a variety of customer relationship management, contact center, social CRM, and mobile customer care solutions designed to “boost customer retention, inspire advocacy and increase operational efficiency.” These solutions transform cross-channel customer feedback into information that can propel continuous improvement, innovation and competitive advantage.
Founded in 1996, Working Solutions focuses on improving return on investment and controlling costs for home-based agent and virtual call centers through applications that connect customers to the right agents at the right time. The company’s call center solutions include Agents OnDemand, for home-based call center agents, WS iNet, a call center cloud technology platform, and PostQ, a social media management and engagement tool.
Edited by Jennifer Russell