SimpleSignal, a provider of affordable VoIP and hosted PBX (News - Alert) solutions to support VoIP call center and other enterprise applications, revealed that its hosted voice offering is now fully integred with Microsoft (News - Alert) Lync.
The company has partnered with Ongoing Operations of Hagerstown, Md., to provide its fully-managed hosted Lync solution. The combination of SimpleSignal’s (News - Alert) hosted PBX and Ongoing Operations Hosted Lync delivers a great collaboration suite to customers.
“The fully-managed hosted option is perfect for companies that are not equipped or who don’t want to hassle with the management and support of a premises-based system,” said Kirk Drake, CEO of Ongoing Operations, in a statement.
Microsoft Lync integrates seamlessly with Microsoft Office and other existing tools and systems, offering a single client experience for presence, instant messaging, voice over IP (VoIP), video and multi-party conferencing and collaboration. It helps enterprises increase productivity and mobility and achieve faster responses for customers, partners, and employees.
SimpleSignal offers three integration options including basic SIP connectivity for premises-based Lync installations, hybrid SIP connectivity with hosted PBX features, and fully-managed hosted Lync integrated with SimpleSignal’s hosted PBX.
Michael Sterl, EVP Sales for SimpleSignal added, “We’re responding to a void in the marketplace for a dependable HD voice solution that works seamlessly with Lync’s IM, presence and meeting collaboration tools. It’s great to be the first to market with a truly unified offering of hosted Lync with hosted PBX.”
The hosted Lync combined with SimpleSignal’s IP voice technology delivers unlimited domestic calling, mobile phone support, Lync softphone support for PCs and Macs, integrated voicemail (voice to text), Microsoft Exchange integration, and redundant systems housed in multiple data centers.
By combining SimpleSignal’s enterprise-grade hosted voice service with Ongoing Operations provides a class of service between networks that is delivered over MPLS for high availability. The hosted voice service also provides instant access to SimpleSignal’s other services that including one number SMS texting, call recording with data mining, HD video conferencing and video calling over mobile devices.