VoIP and UC go hand in hand, with both services working together simultaneously to provide users with an all-in-one, simplified experience where they can utilize all the technologies in the call center under one umbrella. VoIP networks lower costs and create more efficient solutions for consumers and providers alike. In fact, VoIP phones are the top choice for enterprises of any size that are looking to establish a calling method for their office since it also usually includes capabilities such as IP-based faxing, call forwarding and conferencing.
Since voice is still the number one choice for communication, despite the rise in social media and the digital landscape, phone conversations in call centers still outweigh customer interactions online. In order to enjoy the benefits of VoIP services, businesses have to choose the right phone for their individual needs. To further add to the extensive list of VoIP products available on the market, Alteva (News - Alert) is now offering Polycom VVX 500 and VVX 600 Business Media Phones to highlight its VoIP and UC services.
Since voice is key to business operations, HD voice is also another benefit of the Alteva phone system. With the creation of a Voice Peering Fabric (VPF), the telecom industry has changed even more drastically by moving all telephone calls into the IP domain, which delivers higher quality audio experiences than public switched telephone network (PSTN). By canceling out background noise, agents are able to hear their customers even clearer and no longer have to ask them to repeat what they are saying or talk slower, improving the customer experience significantly.
Along with voice capabilities, the phones also provide a video function, which creates the closest experience users can have next to a face-to-face interaction.
Like many other VoIP providers, Alteva’s suite come with a few additional benefits that further add to the connectivity between employee’s existing applications as it has the ability to seamlessly integrate with calendars and address books. Agents can extend their PC desktop to include the VVX 500 phone’s screen to allow for simple interactions and dial with just their PC’s mouse and keyword, making it even easier for an agent to place outbound calls.
The development of VoIP services has truly sparked a revolution in every work sector, all of which can see advantages from its implementation. With these robust technologies in hand, enterprises are equipped with all the necessary tools to enhance their efficiency and overall workflow.
Edited by Jamie Epstein