VoIP services help businesses avoid wasting space or money on maintenance or a traditional phone system and offer an array of additional features, like call forwarding and auto dialers. For contact centers, services like a PBX (News - Alert) create an even simpler way to manage their phone systems, especially if it is a hosted PBX system, which eliminates the worries of worry about monitoring hardware or any type of infrastructures on-site.
The most recent addition to the pool of VoIP business phones on the market comes from TelcoDepot (News - Alert).com, a provider of VoIP services, which will now be providing customers with a few new call management features that allows organizations to properly manage calls. This is especially important for contact centers that have to handle high volume calls trying to deal with customers hanging up the phone is because of long wait time and dropped calls.
The contact center industry is currently facing many problems due sudden increase in called volume, which can be blamed on the increase in mobile phone usage and lower phone costs due to VoIP. No matter what the external reasons are, call centers receive more phone calls than ever before, along with rising levels of caller abandonment. The need for a system to properly handle the number of calls is at an all-time high, which is why TelcoDepot.com’s new features come right in the nick of time.
The new message on hold systems for businesses will include Nel-Tech Message on hold system, which also provides 64 minutes of music and message; Valcom (News - Alert) Message on Hold System, which accepts flash drives and connects to any system providing a music on hold input; Nel-Tech Message on Hold System USB Flash Drive, which also provides 64 minutes of music and messages on a removable USB flash stick; and the Viking two-line music on hold device that connects to any two analog lines and gives the phones attached to the same lines hold capability with the ability to add a music source for hold.
With this new system in place, contact centers will able to create better customer experiences by decreasing the amount of people who hang up on long waits, unanswered calls or sudden disconnection. This is also a great way for businesses that are small and just starting out as a way to manage the sudden influx of calls at an inexpensive price point. As TelcoDepot.com continues to create more opportunities for businesses to thrive it is important that users pay close attention to how VoIP morphing the industry and creating new ways in which to communicate.
Edited by Rachel Ramsey