Advanced Integrated Technologies (AiTech), a wholesale provider of origination/termination, white labeled Broadsoft partitions and SIP trunking services, has recently deployed CTI (News - Alert) Group’s SmartRecord solution across their BroadWorks Hosted PBX platforms.
Officials at AiTech said that SmartRecord solution was their first choice, for its capability to record telephone conversations on its next generation IP multimedia BroadSoft (News - Alert) BroadWorks voice platform. In addition, SmartRecord is certified by BroadSoft and fully integrates with their BroadWorks system and even incorporates many of the same platform architectural principals.
“We are delighted to be working with CTI Group to further enhance our Hosted PBX (News - Alert) application. This partnership shows our commitment to enhancing our offering for our service providers and business users by providing an industry leading, real-time recording and analytics solution,” said Greg Lohrenz, Chief Executive Officer, AITech (News - Alert).
Lohrenz further said that, the usage of CTI Group’s hosted recording and analytics solution demonstrates their ongoing commitment to innovation as they continue to provide their wholesale and retail partners with the technology to successfully compete in the VoIP market space.
Many vendors and service providers have pick SmartRecord as a cost effective and reliable alternative to deploy multiple additional premise-based recorders. The active recording technology designed and patented by CTI Group (News - Alert) is widely adopted in many next generation networks, coupled with the multi-tenant architecture of SmartRecord.
“We are continuing to experience substantial growth from our call recording solution and innovative partners like AiTech are a big reason for this. The power of such technology partnerships delivers many customer benefits as they help to protect and expand a customer’s original investment, as well as ensuring customers benefit from the latest R&D.” says Randy Sorensen, VP of Sales & Marketing at CTI Group. “This is a highly competitive integrated solution, with great customer benefits and we are looking forward to working with AiTech as they continue on their innovation path.”
SmartRecord is fully certified on BroadWorks and is endorsed by Broadsoft as the call recording solution within its Call Center Xpress application.
Edited by Ryan Sartor