SIP Print has been in the news lately for a host of new business developments and product offerings, so TMC sat down with Jonathan Fuld, chief technology officer of the company to find out his take on what’s been happening to the market and how the communications industry is affected.
Fuld let us in on where he thinks the market is turning, especially a refreshing perspective on what surprises the wireless industry will see in the coming years. See the full exchange below.
TMC: What is the most significant trend in communications today? Why?
JF: The move to SIP based telecommunication from traditional proprietary large unwieldy systems. SIP represents the simplicity and openness of now and in the future telecommunications in contrast to proprietary, high cost, closed systems.
TMC: What is the one product or service the market is most in need of?
JF: We think the small medium business market is in need of quality call recording systems that are simple to use for all pbx systems.
TMC: How is your company leveraging the growth of social media to enhance your own business?
JF: SIP Print uses Twitter, Facebook (News - Alert), LinkedIn.
TMC: Nearly every phone manufacturer is now incorporating support for wideband codecs. Will we finally see widespread HD voice deployments in 2011?
JF: Yes, but the roll-out depends in part on the economy. If there is economic freedom, people will be able to purchase new systems that employ HD.
TMC: What are your thoughts on the viability of mobile video chat or conferencing?
JF: When the carriers reduce the cost to the young consumer, it will take off like wildfire. Witness the Face book phenomena. Facebook is now more used than Google (News - Alert). And the Face book demographic is now middle age female – but it started with the youth. So, we submit that if the carrier makes mobile video chat/conferencing cost effective to the parents of youth, it will be beyond viable.
TMC: Which wireless operating system (Android (News - Alert), iOS4, Microsoft, etc.) will see the greatest success over the next three years? Why?
JF: I think the three you mention, Android, IOS4 and Microsoft will be challenged by the Korean Bada, and the Japanese unnamed OS currently being developed by NTT DoCoMo, Renesas, Fujitsu, NEC (News - Alert), Panasonic, and Sharp. The Japanese unnamed is rumored to be based upon Linux.
TMC: Some have suggested wireless networking will soon replace wired networks in the enterprise. Do you agree? Why or why not?
JF: Agreed. Easier and less costly deployment.
TMC: What impact has the growth of cloud-based services had on your business?
TMC: If you had the opportunity to decide the Net neutrality debate, how would you rule?
JF: This is a tough one, as who has the right to tell a carrier how to run their business? On the other hand, who has the right to over deliver or prevent the delivery of services and information. It comes down to carrier-physical plant and content provider. But if you have ever looked at a Cable TV contract, we don’t want that for the internet. One thing I would rule is there would be no tax and no government fees for any and all transactions performed on the Internet.
TMC: You are exhibiting at ITEXPO (News - Alert) West 2010. What is the most exciting thing attendees will see at your booth?
JF: Sip Print has some surprise announcements related to its growing dealer network and some new features and new products that allow the Contact Center Industry to gain from SIP Print’s quality offerings.
TMC: What is the one technology development that will have the greatest impact in 2011?
JF: Integration of mobile computing with Automobile Operating Systems.
To find out more about SIP Print, visit the company at ITEXPO West 2010. To be held Oct. 4 to 6 in Los Angeles, ITEXPO is the world’s premier IP communications event. Visit SIP Print in booth 530. Don’t wait. Register now.
Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny