Venturing into a new vertical for the call recording system manufacturer, SIP Print (News - Alert) has partnered with Coretegra to bring the advantages of call recording to intelligence work conducted in Iraq. SIP Print has been working closely with Coretegra, an information technology support and utility company, to streamline its data and information managing efforts for the U.S. military overseas, specifically in the Middle East.
Kevin Berry of Coretegra provided some insight into what the partnership means for the company when he stated, “Under U.S. Government direction, and in partnership with the Iraqi Ministry of Interior (MOI), Coretegra and Al-Amood Engineering developed a comprehensive information hotline product for the purpose of collecting security threat and intelligence from Iraqi citizens.”
Coretegra needed a solution that included effective automated logging, auditing, and recording features to allow the MOI to migrate from a manual call logging/ticketing operation to an automatic one. SIP Print’s solutions were a perfect fit for Coretegra’s SIP-compliant systems, and a quick and simple integration was performed.
Berry continued, “It was as simple as placing the SIP Print devices in-line with our voice systems. That’s it. In that one simple step we were able to add 100 percent call logging, recording and auditing features to the entire national hotline system.”
Resulting in a big efficiency boost for the MOI, the partnership between SIP Print and Coretegra enabled a significant uptake in how the covert communications operations in Iraq were processed. Berry added that Coretegra’s agents, “have been able to playback incident calls, analyze the call recordings through various intelligence platforms, and provide incident managers and investigators with accurate and timely records of the exact call that was placed to the [Iraqi] national hotline.”
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Juliana Kenny graduated from the University of Connecticut with a double degree in English and French. After managing a small company for two years, she joined TMC (News - Alert) as a Web Editor for TMCnet. Juliana currently focuses on the call center and CRM industries, but she also writes about cloud telephony and network gear including softswitches.
Edited by Juliana Kenny