LiveOps (News - Alert), a provider of cloud contact center and customer service solutions, reportedly created the LiveOps Strategic Alliance Partner program to provide participants with tools and support needed to succeed while also rewarding them with higher levels of revenue for their commitment to LiveOps. Partners are also provided with the opportunity to maximize their bottom lines with monthly recurring revenue by leveraging the LiveOps cloud contact center technology.
Concentric (News - Alert) Cloud Solutions, a cloud IT services and an XO Communications company, recently integrated the LiveOps platform to its cloud voice offerings and became a participant in the LiveOps partner program. Now Concentric is said to have attained a 25 percent growth rate in the past quarter as a LiveOps Strategic Alliance Partner.
Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions, commented, “Partnering with LiveOps has enabled us to round out our cloud portfolio of solutions. LiveOps has been organized and committed to helping its Strategic Alliance Partners succeed. Together, LiveOps and Concentric have been able to develop unique integrated solutions that add value to our customers' business operations. The joint Concentric and LiveOps offering enables us to offer a great customer experience and we look forward to a long, successful future with LiveOps.”
Concentric Cloud Solutions stated that there has been an increase in cloud adoption lately and its own clients are installing cloud solutions for their affordability, ease of use, flexibility, reliability and scalability and all of these attributes are critical to the contact center especially for small- to medium-sized companies. As a LiveOps Strategic partner, Concentric has the perfect opportunity to offer its clients what they want.
Vasili Triant, SVP of Cloud Application Sales at LiveOps, added, “Congratulations to Concentric on their success. Not only are they a valuable Strategic Alliance Partner to LiveOps in North America, but also with their integration capabilities they significantly enhance our product set. Concentric is a great example of the positive outcome that can result from being a dynamically engaged partner with us. We look forward to many more celebratory quarters with Concentric.”
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Edited by Rachel Ramsey