Business Systems UK, a provider of VoIP call recording and workforce optimization (WFO) solutions, has been selected as the official supplier in the U.K. government’s CloudStore and a member in the government’s G-Cloud iii program.
The G-Cloud program is a cross-government initiative, with the initial focus on introducing cloud ICT services into government departments, local authorities and the wider public sector.
The aim of G-Cloud is to simplify how the public sector buys and delivers services by creating a marketplace of pay-as-you-go commodity services that can be easily scaled up or down, based on the changing needs of a business and its users.
As an official supplier of this program, Business Systems can deliver its technology solutions on the most up-to-date application platform which is totally in harmony with the government’s drive for service delivery and efficiency through the Platform as a Service (PaaS) and Software as a Service (SaaS (News - Alert)) models.
The company can provide government bodies with a range of hosted applications starting with call recording and the associated WFO modules, which provide PCI (News - Alert)-compliance, quality assurance and analytics for all landline, VoIP and mobile telephony.
According to Peter Middleton from the cabinet office on the G-Cloud team, the time is now appropriate to put the Public Cloud First Policy mandate to strengthen and accelerate the push to cloud computing services. Putting this into practice means that when considering IT procurement, public organizations must have fully evaluated potential cloud solutions alongside other alternatives.
The G-Cloud framework creates a level playing field for all enterprises looking to transact with central government departments who will now have the opportunity to reduce costs using hosted services, the company said.
Business System will also offer intelligent call routing allowing government bodies to assign the right staff with the right skill-set to the right calls for an improved customer experience, regardless of where they are geographically located.
Customizable reporting tools will enable managers to analyze elements such as call volumes, calls per hour, call duration or dropped calls so that call handling can be improved and costs reduced accordingly, the company said.
Richard Mill, managing director of Business Systems UK, said, “With central government departments looking to cut costs and being mandated to evaluate cloud solutions, we feel we have a very strong offering which will be well received and are delighted to have been accepted onto the G-Cloud framework.”
Edited by Rachel Ramsey