The smartphone is generally the most common device seen in any consumer gathering. We tend to rely on our seamless connectivity, apps and rich content download capabilities while on the go. The only challenge to what has become an addiction is the reality that smartphones and their supporting plans are not cheap. Even with mobile-to-mobile calling plans, maintaining the desired level of data allowance drains a notable portion of the monthly budget.
For those who want a more economical solution, a VoIP phone may be an ideal choice. But would it offer enough of a benefit to give up access to the smartphone capabilities we’ve come to love? Consider the iPhone (News - Alert) 5S, the most popular smartphone on the market at present. There’s no sign that the popularity of this device will decline in the near future, yet a number of other brands would love to knock Apple’s (News - Alert) favorite device from the top of the market.
It’s obvious that price doesn’t sway consumers away from their favorite smartphones. Apple and Samsung (News - Alert) each have a stronghold on the market, with the top devices being the iPhone 5S, the Galaxy S4, the iPhone 5C, the Galaxy S3 and the iPhone 4S. Consumers still want the perks associated with these devices and will pay for more and more access. If a VoIP phone offered a similar option at a much lower price, would it be enough to make the difference?
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Consider the ability to record calls. There are mobile apps that allow this to happen and will capture the interaction on the smartphone. It’s not always easy to use on the selected device, however, and it rarely leverages VoIP call recording. The VoIP phone could bridge the gap. It not only leverages the low-cost associated with VoIP, it also makes your recordings much easier to access.
The technology backbone involved with VoIP allows the user to leverage extremely cheap call rates as it routes all calls over the Internet instead of traditional mobile technology. As a result, there are no plans with minutes and data plans can be set aside in favor of Hot Spots and the corporate Wi-Fi. Reliability is as assured as the broadband connection and the applications and functions desired can easily match many of those available on the standard smartphone.
When calls need to be captured, VoIP call recording allows you to instantly connect the call with the corporate network so information can be mined for business intelligence, rich data and even protection in a future dispute. Regardless of the reason, the VoIP phone can take your recording to the next level. If this is a priority in your environment, it may be time to replace the mobile.
Edited by Alisen Downey