SimpleSignal, a hosted private branch exchange and unified communications service provider for small and mid-sized businesses, has announced the launch of a full-featured, hosted call recording solution.
In addition to featuring on-demand and blanket recording, this call recording application is also accompanied by a Web-based, playback and retrieval interface. Thanks to this solution, any sized business that is using SimpleSignal's hosted PBX (News - Alert) system can now add call recording capabilities without tying up capital in hardware or software, according to company officials.
Some of the benefits of SimpleSignal's (News - Alert) hosted call recording solution include seamless integration with SimpleSignal's Hosted PBX; provide proof of compliance with legal and regulatory requirements; avoid costly disputes by archiving recorded calls for future proof.
Additionally, it enables users to customize call recording to when and where the needs require. Company officials said that additional benefits include the evaluation of successes and failures for continuous improvement and training opportunities; access and playback recorded calls via a secure Web interface. Plus, it supervises/monitors calls that are in progress from anywhere, using the same Web interface.
Dave Gilbert (News - Alert), CEO at SimpleSignal noted that call recording has become a growing requirement for many hosted PBX customers and prospects. "The addition of this fully integrated solution is an exciting addition to our full range of hosted unified communications offerings."
Anshu Shrivastava is a contributing editor for TMCnet. To read more of Anshu's articles, please visit her columnist page.
Edited by Juliana Kenny