NACR, a provider of solutions integration, announced that it is building its multivendor resource pool in support of Avaya's Nortel (News - Alert) customers.

As part of this program, NACR is adding new certifications, implementation expertise, and an experienced team dedicated to meeting the requirements of the Nortel customer base.

Recently, NACR expanded its Nortel implementation resources. It hired staff for a core Nortel team including a Tier 3 Implementation supportengineer, a senior project manager, a senior software specialist, and an implementation technician/engineer.

In addition to this, Nortel customers were already supported by a dedicated maintenance team based out of NACR's Network Operations Center (NOC (News - Alert)).

NACR is one of the largest Avaya channel partners. It is an integrator of communications, collaboration, and customer interaction solutions offering sales, consultative, training, and technical support, as well as managed services and maintenance.

As part of its customer focus, the company works closely with Avaya and other technology innovators to integrate the latest hardware, software, and applications into end-to-end multivendor solutions for diverse markets.

“NACR has a highly trained and growing team of experts in place to help Nortel customers evolve their networks to protect existing investment while taking advantage of the new capabilities available to them through next-generation Avaya (News - Alert) solutions,” said John Behnken, national vice president of NACR, in a statement.

“Our technicians continually add to their list of certifications to meet the needs of not only Nortel customers, but any customer with a multivendor environment,” Behnken added.

NACR’s Blue Council, a group of dedicated employees with certifications and experience in Nortel sales, technology, and marketing, will also support these initiatives. The council meets regularly to discuss Nortel customer needs and challenges. The team is available to consult with individual customers to offer specific solutions and support.

NACR recently announced that Brad Bomm joined the company as Northeast Regional sales director with immediate effective. Bomm will be based in Philadelphia.