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At the recently-concluded TMC (News - Alert) ITEXPO 2011 East in Miami, TMC  CEO Rich Tehrani had the opportunity to sit down and interview Clarus System's Senior VP of Product Development, Gurmeet Lamba (News - Alert). Clarus is a private company based in Silicon Valley, in the business of "managing and monitoring software," Lamba said, "and services, for unified communications. Our customers are pretty much the Who's Who of the financial sector, Wall Street, health care -- anywhere business communications is critical."

Tehrani said a common question is "Why do you need network monitoring and management? Do the products not work?" The products work, Lamba said, explaining that "sometimes deployments don't." Obviously companies like Avaya, Cisco (News - Alert), Microsoft, "they do a great job testing their unified communications products. There is no problem there. But when you deploy these in complex configurations, at many branches, to thousands of end points, interoperability becomes and issue. Complexity is a big problem."

Lamba said in addition to needing monitoring for those reasons, "change is happening all the time. You may be adding SIP trunks, tablets are coming new apps for click to dialup are being added. This environment is very dynamic, and you need monitoring and management software to ensure service availability, service performance, it's hugely important."

Addressing the issue of what Clarus's value-add is, Lamba said they provide comprehensive end-to-end monitoring. Their flagship product is Clarus IPC (News - Alert). Plus, it sits on a data center without any agents or probes, and provides "comprehensive management" based on several "pillars of functionality," Lamba said, including automated testing, performance monitoring, passive monitoring, configuration management, change tracking and analytics.

Check out the full video interview below: