Implementing VoIP means recognizing that, although voice and data can share the same network, they must be treated as separate entities. Effective VoIP management requires assigning priority to voice packets to preserve call integrity, while also ensuring data applications continue to perform at levels users demand.
SolarWinds (News - Alert) has recently released SolarWinds VoIP Call Detail Record (CDR) Tracker, a free tool to help IT professionals manage VoIP with Call Detail Record tracking, and the only free tool in the VoIP management market that allows users to search and display CDRs.
Since 1999, SolarWinds has worked to provide purpose-built products that are designed to make IT professionals’ jobs easier. The company’s products and tools have solved a range of IT management challenges related to networks, servers, applications, storage and virtualization.
Over the years, the company has determined the need among IT pros for a VoIP CDR Tracker free tool based on demand and discussion on thwack, the SolarWinds community of 100,000 IT pros that offers a space to request new products and features, and share insight about IT management challenges.
SolarWinds VoIP CDR Tracker provides IT pros with a desktop utility to track VoIP call performance by searching, filtering and sorting Cisco (News - Alert) CallManager call detail records. IT pros can view key details about the call including originating and destination number, IP address, date, time, status, termination causes, and MOS. Moreover, when an end user’s call is dropped, the IT pros can use SolarWinds VoIP CDR Tracker to assist in determining the root of the problem and find a solution. The VoIP CDR Tracker highlights search, retrieve, and view CDRs, load up to 48 hours of CDR data, and support for Cisco CallManager CDR files.
For a VoIP management solution, SolarWinds VoIP & Network Quality Manager monitors the performance of individual VoIP calls by analyzing call quality metrics within the call detail record and provides alerts when thresholds are exceeded. With its proactive WAN performance analysis capability, VoIP & Network Quality Manager allows IT pros to solve VoIP QoS problems faster.
Every day, SolarWinds works to eliminate the complexity of traditional enterprise software, connect with the community, and constantly evolve its products.
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Edited by Rachel Ramsey