Today, VoIP telephony systems have grown to become the primary voice communication system for many businesses. However, VoIP systems have unique challenges compared to traditional public switched telephone network (PSTN) services.
So, VoIP monitoring has become increasingly crucial for businesses that use a VoIP phone service. VoIP monitoring is so important because now VoIP downtime and poor VoIP performance directly impacts business performance and profitability.
Integrated Research (News - Alert), a provider of performance management solutions, has introduced its Prognosis VoIP Monitor 4 solution, which is compliant with key collaboration solutions from Avaya, a global provider of business collaboration and communication solutions.
“With Prognosis (News - Alert) VoIP Monitor 4 we have taken the best of our existing products, embraced state of the art technologies and created world-class multi-vendor voice quality monitoring,” said Mark Brayan, CEO, Integrated Research, in a statement.
Prognosis VoIP Monitor 4 enables organizations with up to 5,000 phones to manage voice quality across solutions from Avaya (News - Alert) and other vendors, ensuring improved call quality, service reliability and proactive resolution. With a tablet-friendly user interface and native iOS app, Prognosis First Responder, voice administrators can manage voice quality anytime, anywhere.
“Avaya compliance testing validates the compatibility of IR’s performance management software and means customers can be assured of Prognosis VoIP Monitor’s interoperability with their Avaya environment,” continued Brayan.
Integrated Research is a Technology Partner in the Avaya DevConnect (News - Alert) program - an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
Integrated Research is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. A team of Avaya engineers develops a test plan for each application to verify whether it is Avaya compatible, which enables businesses to add capabilities to the network without having to replace their existing infrastructure. This speeds up the deployment of new applications and reduces network complexity and implementation costs.
Eric Rossman (News - Alert), vice president, developer relations, Avaya, said, “These solutions not only integrate seamlessly with a customer’s Avaya environment, but also extend their capabilities by embracing the changing BYOD nature of the workplace.”
Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminarscollocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.
Edited by Rachel Ramsey