VoIP monitoring and management has become crucial for businesses that use a VoIP phone service. VoIP monitoring is so important today because VoIP downtime and poor performance directly impact the performance and productivity of your business.
One company that values VoIP monitoring is Polycom. The company has decided to include Telchemy's (News - Alert) VQmon/EP as a standard feature in the Polycom VVX 500, VVX 600 and VVX 1500 series of IP phones, allowing Telchemy's SQmediator to collect and report VoIP performance statistics on every call. This brand new capability allows Polycom’s (News - Alert) customers to utilize an intuitive performance management infrastructure that proactively detects problematic areas.
"Voice services are a mission critical application for many businesses," said Alan Clark (News - Alert), CEO of Telchemy, in a statement.
As a provider of voice and video over IP performance management Technology, Telchemy offers its VQmon, SQprobe, SQmediator and DVQattest families of service quality monitoring and analysis software products. It is the first company to provide voice and video IP performance management technology that considers the effects of network impairments and has led the development of VoIP performance management protocols.
Clark continued, "We welcome the deeper relationship with Polycom as their strong history in delivering high quality audio and conferencing products combined with Telchemy's performance management technology provides a solid and proven solution for the enterprise and service provider."
VQmon, an embedded agent, performs real-time call quality analysis for VoIP calls, provides MOS scores as well as diagnostic data. VQmon is the first embedded agent that supports the RTCP XR (RFC3611) and SIP Voice Quality Reporting (RFC6035) protocols, and is able to report the impact of transient IP problems on user perceived quality.
Moreover, SQmediator collects voice quality reports directly from Polycom VVX 500, 600 and 1500 IP phones, in addition to license-enabled SoundPoint IP Phones, it performs real-time correlation with customer or location and supports problem detection through its Web-based dashboard. SQmediator is scalable, from enterprise to service provider, and was designed to meet strict government and financial security requirements.
Together, the Polycom VVX and SoundPoint IP phones with VQmon and the SQmediator performance management application provide users with an affordable approach to proactively monitoring VoIP.
Want to learn more about SIP Trunking and how to integrate it into your current UC strategy? Don’t miss the SIP Trunking- UC Seminarscollocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.
Edited by Jamie Epstein