After launching its second-generation product, DOTCOMinator 2.0, DotComGuy LLC has created a presence on The UPS Store Small Business Solutions portal as well as in nationwide UPS Store locations. So, the two companies have joined to bring America’s 28 million small businesses instant access to 24/7 U.S.-based IT staff. Together, DotComGuy and The UPS Store deliver solutions to software and hardware management problems that small businesses face every day.
“We understand what small business is looking for,” said Jim Pascucci, CEO/founder, DotComGuy LLC, in a statement.
DOTCOMinator, a computer watchdog that monitors and protects computers to keep businesses running efficiently, gives subscribers access to technicians by telephone or chat in order to solve IT needs in just minutes. This new product offers onsite support through more than 20,000 technicians so there is no need for members to worry about technical details like setting up their office computers, configuring a network or VoIP phone system, repairing a printer or installing a TV.
Also, subscribers can have problems solved online instantly using remote remediation, or can schedule an onsite visit from IT technicians. Ultimately, this new SaaS (News - Alert) solution is designed to provide a one-stop-shop for technical needs, delivering services designed to meet the evolving needs of growing businesses.
Additionally, the DOTCOMinator employs a 24/7 computer monitoring software, and includes an Internet and anti-virus security suite by TrendMicro Titanium, cloud-based data backup by MozyPro, Web & e-mail server monitoring and a computer health dashboard that enables faster troubleshooting and repair of problems. The suite is a new IT support service that, until now, has been out of reach to small business and home use.
“We have a long history in the Managed Service Provider space. We know how to deliver high-end Enterprise quality service, but we’ve built it all into a low-cost solution that’s attractive to small business and home use,” continued Pascucci.
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Edited by Rachel Ramsey