The travel industry is, by its nature, an international business. People from all over the world want to take journeys outside their home nations and see distant lands. Travel and tourism companies, therefore, have many different needs, like dealing with currency conversion, knowing international travel restrictions and fielding questions and calls from customers around the globe. To field these calls, many travel companies use VoIP service providers to give them the cutting edge technology required to provide the best customer service.
One VoIP service provider that deals heavily in the travel and tourism vertical is AVOXI. And, as part of its mission to deliver the best solutions and services to travel companies, AVOXI will be attending ITB Berlin, touted as the world’s leading travel trade show. The event will take place from March 6-10 and is expected to boast more than 170,000 visitors and 11,000 companies from 180 countries.
AVOXI provides a number of important call center solutions that can be customized to meet the needs of individual customers around the globe. It works closely with clients in order to deliver its innovative solutions to reduce cost, enhance quality and optimize functionality.
One service that AVOXI provides that is especially useful in the travel industry is international toll-free numbers. AVOXI boasts toll free numbers from more countries than anyone in the industry, and these numbers are a cost-effective way to connect personally with customers in countries where a company does not have a physical presence. This, of course, is key in the travel industry.
AVOXI will be in hall 7.1C, booth 116, and will be available to discuss any number of call center and VoIP-related topics at the event.
Edited by Carlos Olivera