Belly, a marketing platform for small businesses, has adopted a VoIP cloud phone solution in a bid to provide its workforce of over 100 employees with a simple, easy-to-use phone system.
The marketing system selected RingCentral (News - Alert) Office. Previously, it was using an older communications system, which was not equipped with a number of capabilities that are needed for a business. Company officials said that with the old system, the sales representatives were unable to access their call logs, which was one of the many issues.
The new system has made Belly’s business more organized and its sales process more fruitful, company officials said. The sales representatives can now better track and find out where the customers are in the pipeline and when they need to reconnect.
“We are able to interact more efficiently with our merchants and members, and our employees are empowered to manage their preferences independently,” said Adam Svoboda, purchasing associate at Belly. “As our business keeps adapting and growing, our company phone solution can scale along with it.”
The employees at Belly have also benefited from the user-friendly capability. In addition to quickly adopting the RingCentral system, they have learned to use it for personal needs, according to company officials.
As the system needs very little IT intervention, the employees can now easily navigate the system and select their desired settings. Company officials said that this they can do without interrupting the workflow.
Meanwhile, the switch has also enabled Belly employees to use a number of cloud-based communication features to optimize efficiency, and has also enabled Belly merchants to reach company employees anywhere at any time.
“We have remote employees, like our community managers, who are dispersed amongst five cities. Now they never have to miss a call because they can use their business identity on the RingCentral app,” said Svoboda, adding that CEO of Belly also uses the softphone feature in place of a Bluetooth device to stay connected while on the road and away from his desk.
The cloud phone system enables the plugging of IP desk phones and PCs into the Internet connection as well as installing a Mobile App on the employees’ smartphones. Company officials said that the endpoints communicate with the RingCentral cloud platform for voice, fax, text, audio conferencing, and HD video meetings.
Edited by Rory J. Thompson