Mathematics aside, a “360 degree view” is a high-level definition that explains getting a total view of pertinent information. In customer service, it refers to the total view of the customer journey, including past, present, and future. This idea isn’t exclusive to customer service. Across many industries, seeing the complete picture, from processes, tasks, projects, to employees, is beneficial for growth. ReliaTel took the objective of the complete view and put it in its portal, ReliaTel Visual 360.
Delivering on the 360-degree view means being able to pull together the pieces of information that are relevant for operational and network conditions throughout the UC environment. ReliaTel Visual 360 gives IT pros the ability to see the relationships among devices, applications, and network segments that make up UC; from there, users can understand quality and performance of the network.
Dashboards are a necessity for business processes. In general, dashboard software enables you to monitor and measure performance and metrics in real-time and on the go. You can visualize and analyze data from across the organization on a dashboard, helping you gain valuable insight and drive quick and accurate decision-making.
It makes sense that dashboards, like ReliaTel Visual 360 are a perfect fit for UC environments. As companies move toward a UC system, they become aware of various challenges, including the fact that not everything works seamlessly together. UC is not a single product, but a solution comprised of many different elements and components from various vendors, which don't always play nice with each other. Trying to get all the moving pieces to work together, while managing and maintaining the different vendor products, can be cumbersome.
Unified communications, at face value, could be the application of the decade given all its promises. It lets users access people and resources, no matter the location or communication channel, spurring productivity and boosting business processes at an economical cost.
Companies spend a lot of time and resources in building tools for better performance, but ReliaTel took the guesswork out of it and put all of the bells and whistles in one place. See the solution in action for better UC management.
Edited by Rory J. Thompson