Rivermine (News - Alert), a provider of automated telecom expense management (TEM) solutions has launched a suite of enhanced eXPERTSolutions managed service packages.

 

First introduced in 2006, eXPERTSolutions now offers five turnkey packages of managed services, enabling companies to realize “rapid cost savings and better manage their wireless and wireline TEM processes."

 

Along with this announcement, the company also released Rivermine 6.0, the latest version of the patent-pending Rivermine software platform.

 

eXPERTSolutions is powered by Rivermine 6.0.

 

The latest version of eXPERTSolutions managed service packages streamlines the customer decision and deployment process, along with providing customized options to meet customer-specific business needs.

 

Officials pointed out that Rivermine 6.0 software automates many functions associated with enterprise telecom order management, invoice processing and auditing, inventory management, dispute management and reporting/analytics.

 

The new eXPERTSolutions packages, officials pointed out augment Rivermine 6.0 with capabilities such as eXPERTSilver, which provides hosted Rivermine TEM software along with Rivermine experts performing invoice acquisition, validation and loading services; eXPERTGold extends the Silver package, with Rivermine experts providing services to allocate costs, approve invoices, audit invoices and manage disputes.

 

In addition, other capabilities include eXPERTPlatinum which extends the Gold package to include a comprehensive TEM end-to-end solution and eXPERTWireless, a complete wireless managed service.

 

Also, one of the capabilities is eXPERTGlobal which gives customers the ability to view system screens in their native languages, including double-byte characters, and supports 183 global invoice formats, as well as over 100 currencies.

 

Mark Logan (News - Alert), president and CEO at Rivermine, commented, “Our eXPERTSolutions packages offer all of the automation, visibility and control of market-leading TEM software plus the convenience and efficiencies of managed services.”