OneCall Manage provides a solution for its customers based on data-driven decision-making for wireless management. In order to properly make these kinds of decisions, OneCall understands that the data must be observed at a Business Intelligence (BI) level. OneCall Manage’s wireless management software suite has BI level database access and report generation capabilities, allowing the company to provide subscribers with an unmatched solution.
OneCall’s ultimate goal is to drive down its customers wireless bills while ensuring an increase in productivity. We spend enough time on our mobile devices as it is. Therefore, the ability to maximize employee productivity on mobile devices is much more valuable than companies realize.
What sets the company apart is it recognizes that most enterprises lack insight into the way their employees use their devices. Wireless charges are based on user behavior. They provide a solution unique to the industry using BI to provide immediate insight into user behavior in order to better predict future use. This allows them to further drive down costs for their customers.
BI software allows the wireless management company to access hidden, granular data, and then present that data from the point of view the user chooses. The software then translates that data into natural language, and automatically generates a single report that enables companies to pinpoint issues on their wireless bills before they become a problem.
OneCall Manage drills deeper into the wireless bill by accessing every data level, from multiple sources, and generating a single report that synthesizes the information. The company not only pinpoints every detail of unnecessary spending to reduce telecom expenses, but also identifies best practices to fix problems without losing functionality. OneCall Manage studies individual behavior, and finds solutions that serve that behavior, in order to maximize productivity. OneCall Manage also offers Clarity (News - Alert) Reports to help your organization to make the effective strategic decisions necessary to promote your initiatives. These decisions can easily be made with the insights captured in these detailed, dynamic reports that focus on user behavior.
And, with this insight, you can more easily focus on wireless management as you gain an understanding of how employees are using their wireless tools, as well as the ability to identify those critical problem areas that must be addressed. This reporting capability from OneCall Manage provides the necessary wireless management tool to drive down costs. This approach is unique in that it aggregates information across carriers, providing inventory information that carriers do not deliver. For instance, you can gain a clear view of all of your wireless assets, from data plans to laptop cards to voice plans and devices. With Threshold Reports, you can gain the critical information you need about users who exceed certain usage thresholds. This granular insight into your wireless expenditures allows OneCall Manage to empower organizations to make decisions that will effectively drive down costs and pave the way for greater overall efficiencies.
Stefanie Mosca is a Managing Editor for TMCnet, with a particular focus in wireless technologies as well as mobile and IP communications. She holds a master's degree in journalism from Quinnipiac University and a bachelor's degree in communication from the University of New Haven. To read more of her articles, please visit her columnist page or follow her on Twitter (News - Alert) @stefaniemosca.
Edited by Tammy Wolf