Wireless Management

Rogers communication provides support for strong consumer wireless code. The company has once again advocated its support for a National Consumer Wireless Code that will mean strong consumer protection standards that treat Canadians equally, regardless of where they live.

The company has given comments to the CRTC that build on the draft code that the company put forward to the regulator this past spring.

Ken Engelhart, SVP, Regulatory, said, “Developing a National Consumer Wireless Code is about ensuring transparency, clarity and predictability for all Canadians by replacing the current patchwork of provincial legislation with one strong consumer protection standard. Consumers should feel confident that they will be treated fairly and equitably, whether they live in Calgary or Charlottetown, London or Laval.”

The proposed code, built on Quebec's Bill 60, an Act to amend the Consumer Protection Act, are submitted to the regulator by the CWTA (News - Alert) that includes input from both large and small service providers from across Canada.

Rogers Communication, a Canadian communications and media company, applauds the new CRTC Chair Jean-Pierre Blais for bringing this important issue to the forefront, and encourages Canadians to participate in the public consultation process. The company believes there was need to address consumer protection issues for the wireless industry, and it was an important task for the CRTC to regulate to ensure a more consistent experience for consumers across the country.

A national code would provide a single set of standards to make it easier for Canadian consumers to do business with service providers in every part of the country. The company believes all wireless customers should have the confidence and the knowledge they need to make informed decisions, and service providers should give them the tools they require, including easy-to-understand cancellation fees, plain language contracts, and simple tools to monitor data usage.

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